SHIPPING, RETURNS & EXCHANGES

Shipping

We ship worldwide.

Estimated delivery time is generally 1–2 weeks from order confirmation. Made-to-order products may require additional production time.

Orders are primarily shipped via PostNord and its shipping partners.

International shipments may be subject to customs duties, taxes, and import fees payable by the customer.

Returns

You may return eligible products within 14 days of receiving your order.

To request a return, please contact:

info@katjainga.com

Returned products must be:

  • Unused
  • In original condition
  • With tags attached
  • In original packaging

Return shipping costs are the responsibility of the customer unless otherwise required by law.

Custom-Made Products

Products made according to customer specifications or otherwise customized for the customer are generally exempt from the right of withdrawal under applicable consumer protection laws.

In 2026, every garment on www.katjainga.com is handmade in our studio in Stockholm. Most pieces are made to order, specifically for you, so please keep this in mind when ordering from our online store. This is why we must be strict with returns and exchanges.

If you experience any sizing issues after receiving your garment, please contact us at info@katjainga.com within 14 days, and we’ll be happy to assist you.

If you have any complaints regarding your garment, please contact us at info@katjainga.com. This must be done within 14 days of receiving your order.

According to the Swedish Distance Selling Act, you have the right to withdraw your purchase within 14 days from the date you receive your order.

If you, as a customer, request to cancel an order after we have begun working on it, or if the garment is already finished, a refund will still be issued, but we reserve the right to retain 30% of the total amount to cover the time and labor invested in your piece.

The customer is responsible for return shipping costs.

Unsure which size to order? Send an email to info@katjainga.com with your measurements: bust, waist, and hips, and we’ll help you out.