RETURNS & EXCHANGE

In 2024, every garment at katjainga.com is handmade to order in our atelier in Stockholm, so please keep that in mind when you order from our e-shop. Your garment is made especially for you, and we dedicate many hours to creating this special order. Therefore, we are very strict with returns and exchanges.

If you have any issues with sizing after receiving your garment, please contact info@katjainga.com within 14 days, and we will be happy to help.

If you have any complaints about your garment, please contact us at info@katjainga.com. You must do this within 14 days of receiving your order.

If a customer requests to cancel an order after we have started working on it or if the piece is already finished, a refund will still be processed, but we reserve the right to retain 30% of the total amount to cover the time and effort invested in your garment.

The customer is responsible for the return shipping cost.

Not sure what size to order? Send an email to info@katjainga.com with your measurements: chest width, waist, and hips, and we will help you.